The Overwatch Anniversary Update arrived recently with a whole bunch of new legendary skins, one of which is an awesome Power Ranger Genji suit, as well as dance emotes for every single hero. What initially started off as pure excitement quickly turned into disappointment and anger, however, as the long-awaited dance emotes were not added to the base game like the previous sit and laugh ones, but were instead all piled into the short-lived Anniversary Loot Boxes.
When you combine this with the astronomical chance of getting a specific item from the over-bloated Loot Boxes, as well as the fact that gold gains are completely abysmal when compared to item prices, its easy to see why the Overwatch community is in such an uproar over this. While I wish I can tell you the developers are working on a solution, I'm afraid the only thing I can offer is the assurance that they are at least listening to the complaints, as noted by Jeff Kaplan on the Overwatch forums:
"I just wanted to acknowledge that we've been following the threads about the loot box rewards as they pertain to the anniversary events, other events and loot boxes in general. The feedback and suggestions have been helpful to us. We had a really great discussion yesterday about the feedback we've been hearing this week. While I don't have any immediate action items to report, I thought it was important for you to know that we are listening.
Please feel free to continue your discussions about rewards, loot boxes, and anniversary cosmetic items in this thread. I'll ask the forum moderators to route all discussion on the topic to this thread."
On a similar note, you'll be glad to hear that the Overwatch team is finally going to improve the nearly useless report system. It may have taken them an entire year, but if they can somehow stop repeat offenders from ruining games in Competitive Play I'll be more than happy to forgive them. There are no specifics just yet, as you'll see in Jeff Kaplan's quote below, but at least they're working on it:
"We do. Please keep using the report functionality. We're also in the process of reviewing our punishment policies with an eye towards getting more aggressive on toxicity and throwing and other bad behaviors."
While this should go without saying, it is important to mention that these statements are not to be taken literally, and that these fixes could take quite some time to properly finish. As such, exercise a bit of patience, but don't feel afraid to continue voicing your opinion as that is exactly what got the ball rolling in the first place.